At Smitten Lingerie, we are dedicated to providing our customers with not only the best lingerie, but also the best customer service available. If your questions aren’t answered here in our lingerie FAQ, we invite you to reach out to us at any time.
What is your shipping policy?
All orders may be easily placed online, and we currently offer domestic shipping on all items in our inventory. At this time we do not ship internationally with exception for shipping to Canada. For orders within the United States, items are shipped via USPS Priority Mail, typically with an estimated delivery time of three business days. Expedited shipping is also available by selecting USPS Priority Express or UPS Overnight Delivery at checkout. All orders are processed in a timely manner, and may be expected to ship no later than 2-3 business days from the time the order is placed. As a note, we do not ship to P.O. boxes, and a valid street address will be required in order to process your shipment. For more information on our shipping options, click here.
How long do I have to make a return?
All return requests are considered up to 14 days from the time an item is received. We want to ensure complete satisfaction for our customers and will respond promptly to all return requests. In order to be eligible for a return, all items must be unworn and in original condition and items must have original tags attached. All returns must be accompanied by the original packing slip or enclosed invoice. Click here to submit a return request.
How can I ensure that an item is the right size?
This is one of the most popular questions to be found in our lingerie FAQ, and we want to ensure that all of our customers enjoy the perfect fit on every item they receive. click here to access our custom size guide, designed to accurately and easily answer questions about sizing for all items in our inventory. In order to account for all types of lingerie pieces, our size guide includes measurements for bust, waist, hips, cup, and dress size.
I have questions about caring for the lingerie I’ve purchased. Any recommendations?
At Smitten Lingerie, we want to help our customers enjoy their lingerie pieces for as long as possible and to keep them in the best possible condition. Many of our items are made with specialty fabrics such as lace, satin, and leather, and a number of items feature delicate designs or additional pieces. Gentle laundering, best achieved by hand washing or utilizing a lingerie bag while machine washing, is always recommended, as is avoiding hot water and ensuring proper storage. For further tips and recommendations, click here to access our expert guide to lingerie care.
Do you offer any type of rewards program?
Yes. For every $1 spent at Smitten Lingerie, registered customers will receive one Smitten Reward Point. As they accrue, Smitten Reward Points can be redeemed for discounts on any future order placed on the site.
- 500 Smitten Reward Points may be redeemed for a $5 discount.
- 1,000 Smitten Reward Points may be redeemed for a $10 discount.
- 2,500 Smitten Reward Points may be redeemed for a $25 discount.
Click here to register for a store account, and automatically earn 200 Smitten Reward Points instantly.
Which brands do you carry?
Our mission is to curate the finest selection of lingerie in a variety of styles, ranging from classic elegance to flirty favorites to edgy contemporary designs. To this end, we work with a collection of international brands that exemplify a commitment to excellent quality, luxurious comfort, and fashion-forward style:
What payment methods do you accept?
We are dedicated to making the payment process as easy and as straightforward as possible for our customers. We currently accept payment by Visa, Mastercard, Stripe, and PayPal.
How can I check my order status?
To easily view the status of a recent order, or to view your complete order history, click here.
Is Smitten Lingerie on social media?
Yes. We love staying connected to our customers, and are active across a variety of social media platforms. Here are just a few:
Click here to discover the latest styles, designs, and staff favorites from Smitten Lingerie on our Facebook page.
- Connect with us on Twitter by clicking click here.
- Get inspired by our bold, elegant, and risqué accoutrements on Pinterest.
- Peruse the hottest selection of vintage, celebrity, and trending lingerie on our Instagram page.
- Follow Smitten Lingerie for the latest posts on Google Plus
How can I contact Smitten Lingerie?
Our customer service team will be delighted to assist you in answering any questions not answered in our lingerie FAQ, or in resolving any concerns you may have. You can reach us anytime via email at firstname.lastname@example.org. For a swift, knowledgeable response, you can also click here to send us a message through our site.