At Smitten Lingerie, we want all of our customers to be as excited as we are for you to receive your new lingerie purchase, so we do our best to process your order as quickly and efficiently as possible when you order lingerie online. Here are the shipping details for your review:
All U.S. orders are shipped through USPS Priority Mail (typically 3 days). Customers can choose to expedite their order by choosing USPS Priority Express (typically 1-2 days) or UPS overnight delivery for additional shipping costs.
Orders are processed Monday-Thursday and must be received by 12:00 PM (PST) to qualify for Priority Express and overnight deliveries. Orders received after 12:00 PM (PST) will be processed the following business day.
Delivery times are estimates. Smitten Lingerie works diligently to process and ship orders within 2-3 business days, excluding weekends and holidays. However, due to circumstances out of our control, there could be a delay in delivery times.
We are unable to redirect or change the delivery address once the order has been processed.
PO Box Delivery
Smitten Lingerie now offers shipping to PO box addresses. However, orders shipping to PO boxes will only be delivered via USPS. Orders delivered through FedEx and UPS will not be allowed to ship to PO boxes.
Track Your Order
For a delivery update or your recent purchase, please visit our Order Status page or login to My Account.
We collect a sales tax for all orders delivered within the state of California. Currently the tax rate is 6.5%. However, California adds a mandatory local rate of 1% that increases the total state sales and use tax base to 7.5%.
Canada and International Orders
When ordering lingerie online to be shipped, all orders processed and scheduled for delivery to Canada will be shipped via UPS or USPS. At this time we do not ship internationally, except for shipping that is provided to Canada. We offer First Class International and Priority rates for additional shipping costs. All shipments outside of the US may be subject to import duties and taxes, which are levied once a shipment reaches your destination. Payment of these is necessary to release your order from Customs on arrival. You will need to take responsibility for any import duties in your destination. If you need further information regarding duties and international taxes please consult your local Customs office.
If you would like additional shipping info please feel free to email us at: firstname.lastname@example.org.